Auckland, New Zealand
2
Pet Types
1
Airports
10
Services
IPATA Since
AirCare Pet Services is a New Zealand-based pet transport company established in 1990, operating from Auckland with over 30 years of experience in international and domestic pet relocation. The company specializes in worldwide pet transport with a particular focus on routes to Australia, USA, Canada, UK, Europe, and Asia, featuring their own animal transit centre at Auckland Airport and partnerships with veterinarians for comprehensive travel services.
AKLPrimary
Auckland, New Zealand
AirCare Pet Services Ltd offers 10 in-house services: Boarding, Accepts Major Credit Cards, Custom / Modified Kennels, Standard Size Airline Kennels, Long Distance Road Transport, and 5 more. They also provide door-to-door pet transport.
AirCare Pet Services Ltd is an IPATA member since 2009, in business for 36 years, rated 3.9/5 on Google (57 reviews). To verify any pet shipper, check their IPATA membership at ipata.org, look for a physical business address, and read independent reviews.
Yes. AirCare Pet Services Ltd has serves 1 airports (AKL).
AirCare Pet Services Ltd transports Birds, and Dogs & Cats. This includes birds requiring avian-specific permits and temperature control.
Yes, AirCare Pet Services Ltd offers door-to-door pet transport — from home pickup through flight coordination to final delivery.
AirCare Pet Services Ltd is based in Auckland, New Zealand.
AirCare Pet Services Ltd serves 1 airports: AKL. Primary: AKL.
Location
Auckland, New Zealand
Most reviewers praise this New Zealand-based service for attentive, caring international and domestic pet transport, citing strong communication, attention to detail, and pets arriving happy and well handled. Several note staff who anticipate concerns and provide reassurance during stressful moves. One customer, however, reported a poor experience with communication failures, a photo sent to the wrong address, and responses they found rude.
What people praise
Common concerns
Summary written by FindPetShippers from 57 verified customer reviews · Last updated June 2026.
57 reviews
In the age we live in where so much is done online, where we speak to chatbots and we have minimal human interactions this company consistently exceeds expectations. They do what their names suggests, they care. Having used their services on multiple occasions internationally and domestically I cannot fault them. The attention to detail is phenomenal. They pre-empt all customers concerns before they become a concern. Most of all its the human touch that makes the experience more than the 5 stars this review allows. Keep it up team AirCare Pet Services & thank you again for your care of my extremely special dogs. Update next day…. He has arrived looking very pleased with himself…. Wonderful service in conjunction with AirNZ.
Junior went from Invercargill to Amsterdam and they took great care of him. He’s been handled good and was one happy dog at the other end of his long leg. Thanks for the great service!
Thank you to Abby & Garry for getting Peggy to us with a week’s notice from New Zealand to Australia. The whole process was a breeze they were so helpful and kind. Peggy’s finally with us 🫶🏼 happy as! Highly recommend would use aircare pets again for sure!
I was so nervous about my dog Bug flying overseas! but the team (Michelle specifically) made the whole process so much easier. Her communication throughout was amazing! Having your furbaby fly is not easy - but seeing my boy arrive healthy and happy was so relieving - thanks team!
Terrible experience. We moved our 1.5 year old little boy from New Zealand to Europe. It was his first ever flight experience and first ever time staying without anyone known to him. Of course we were worried but the communication was terrible. We had requested photos and they had sent it to the wrong email address. We politely asked them to resend it to make sure he’s okay. The photos sent seemed like our boy was hiding and when asked the answers were pretty rude. We were stressed about his travel only to receive even more frustrating responses. Kindness and patience are key when you deal with someone who entrusts their pets/kids with you. We were deprived of that.