DOGument Pet Travel

I cannot say enough wonderful things about DOGument and Tracie! 4 years ago they helped move our three dogs from the US to the UK, they even built custom cages for our big dogs! We recently relocated back to the US and they helped move them all the way back from the UK again! I was even able to get a last minute delivery to my home from the airport set up which I’m extremely grateful for! Anytime we need to fly with our dogs I will always return to DOGument they are the most wonderful, caring people you could trust with your fur babies.

I had an amazing experience with DOGument as part of my recent cross-country move from San Francisco to Orlando. They were contracted by Airpets to assist with my dog’s travel, and their professionalism and care made a world of difference in easing my concerns about the process. DOGument was responsible for picking up my dog and checking her in for her Alaska Airlines flight. From start to finish, their service was outstanding. Here’s what stood out: +Proactive and detailed preparation: Tracie, the representative who handled my dog’s check-in, was fantastic. She reached out the afternoon before our travel date with a detailed checklist of everything we needed to ensure the early morning pick-up and check-in would go smoothly. Her proactive communication gave me confidence and helped us feel fully prepared. +Punctual and patient pick-up: Al, the DOGument representative who picked up my dog, arrived right on time and was incredibly patient with my dog, who has extreme separation anxiety and tends to be wary of strangers. Al’s calm demeanor and expertise put us at ease—my dog immediately took to him, which was a huge relief. +Thoughtful acclimation process: Al took the time to help my dog adjust to the fact that she would be traveling in her crate. Even though we had crate-trained her for a couple of weeks prior, his encouragement, along with giving her treats and letting her take her time, made a noticeable difference in her comfort level. +Real-time updates: I received photo updates as soon as my dog arrived at the airport, along with text messages confirming her check-in. This level of communication reassured me that everything was going smoothly. +Extra care for her comfort: They went above and beyond by adding stickers to her crate with her name on them. This small but thoughtful gesture allowed airline staff to address her by name, which I know helps calm her down. It was clear they had thought of every detail to make her journey as comfortable as possible. Thanks to DOGument, a process I was nervous about turned out to be stress-free and well-handled. I’m so grateful for their exceptional service and highly recommend them to anyone who needs pet transportation. Their care and attention to detail were invaluable, and I wouldn’t hesitate to use their services again!

We met Tracie when we came to pick-up Reinhardt, our Greater Swiss Mountain Dog, who flew from Paris, France to San Francisco. She was amazing, did everything to accelerate the customs clearance process and very friendly. We recommend this company as the relocation went smoothly, they are a trustworthy partner for the travel of your fur baby / pet. Finding the right one is stressful, but rest assured, Dogument will take care of you. Five Star Experience.

First time transporting my dog, for an 11-hr international flight. The documents, requirements, signatures and certifications are so daunting! The team at Dogument could not have been more caring, friendly, knowledgeable, efficient, and it’s very clear that they just LOVE dogs. Not only was the paperwork completed and done like clockwork, but the vet appointment was easy to schedule and attend, and they are great communicators; everything was always clear! Tracie made herself available for extensive follow-ups as we prepared to fly, offering advice, perspective, and solid recommendations along the way. Five stars and will not hesitate to use again! Thanks Tracie and team!