Ferndale Kennels and Cattery

I had the pleasure of using Ferndale for the relocation of my two beloved cats from Hong Kong to Sydney, and I can't express enough how impressed I am with their services. From the very beginning, the team at Ferndale was incredibly professional and attentive. They understood my concerns and took the time to explain the entire process, ensuring that I felt comfortable every step of the way. Their knowledge of the regulations and requirements for pet travel was evident, and it gave me peace of mind knowing that my fur babies were in good hands. The logistics of the journey were handled flawlessly. Ferndale organized everything, from the necessary veterinary checks to the appropriate travel crates. They even provided guidance on how to prepare my cats for the journey, which was immensely helpful. The communication was excellent—I received timely updates throughout the process, allowing me to feel connected to my pets even while they traveled. Upon arrival in Sydney, my cats were safe, healthy, and all good, indicating they had been well cared for during the journey. Ferndale’s attention to detail and personalized care truly made a difference. They went above and beyond to ensure that the relocation experience was smooth and stress-free for both me and my pets. They even helped us out with a medical certificate that was required later. Overall, I cannot recommend Ferndale highly enough. If you are looking for a reliable and compassionate pet relocation service, look no further! Thank you, Ferndale, for your exceptional service and for making this transition a positive experience for my family.

We had a great experience with Ferndale handling Siu Bing’s relocation to Australia. The team was professional, caring, and kept us well updated throughout the entire process, which gave us great peace of mind. Their pricing was also very clear and transparent, with no hidden costs, which is something we truly appreciated. We highly recommend Ferndale to anyone looking for a trustworthy, experienced, and compassionate pet relocation service. Thank you again for taking such wonderful care of our girl!

I cannot thank Ferndale enough for their attentive, friendly, and genuinely empathetic service — they truly put my mind at ease during a very stressful time. I had to leave my cat in their care for two months before relocating from Hong Kong, and thanks to their warm and professional approach, he felt right at home. The team sent regular photo and video updates, which made the whole process of relocation so much smoother and less stressful. Their attention to detail and genuine care for my cat were evident every step of the way. What impressed me even more was their follow-up after learning my cat wasn’t doing too well following his mandatory quarantine in Melbourne — a thoughtful gesture that really shows how much they care beyond the handover. I’m extremely impressed with Ferndale’s professionalism and dedication. I would highly recommend their services to anyone looking for a trustworthy and compassionate team to look after their pets. Thank you again to the entire Ferndale team for going above and beyond!

I wanted to say a huge thank you to Ferndale Team for helping me on going through the whole migration process. The overall experience was smooth and the guidance was super clear. I could really feel how much your team cared about Hayee throughout the journey. It meant so much to me to know she was in such good hands. Thank you again for everything and we are so grateful for your help.