Hanrob Pet Transport

Hand Rob Heathcote has been a positive experience for us and our dog Nala. This was our first time boarding her and the team was really comforting and assured our dog would be taken care of. The process was really smooth- from transportation of Nala to hotel and picking up. The environment and facilities looked great for dogs to socialise and spend outdoors. Nala was well taken care of by the team who was very friendly and patient to her. Nala loved her room mate friends who helped her socialise whilst we were away on holidays. I requested some pics and email updates of Nala which the team was kind enough to send us pics of Nala happily playing as well as provided updates on how she is doing. I definitely recommend 10/10 for the quality care and professional service Hand Rob has provided for Nala. Nala loved her stay and look forward to return. The only small negative aspect I would say is that even though Nala return to us in a happy mood and clean state, she had several dried poop on her butt which the team may lack in hygiene as we usually clean her butt. Other than that, it was good experience overall.

I recently enrolled my puppy, Athena, in Hanrob’s 28-day board and train program, and the experience exceeded all expectations. Although I was initially nervous about leaving her in someone else’s care, training had become essential due to her anxiety, reactivity, and occasional aggression. Athena’s trainer, Matt, demonstrated exceptional professionalism, patience, and breed knowledge from the very beginning. Throughout the program, I received consistent video updates, which provided reassurance and allowed me to see her progress firsthand. Upon completion of the program, Matt conducted a thorough handover, clearly explaining each component of Athena’s tailored training plan along with detailed guidance on what to continue at home. The improvement in her behaviour has been remarkable, her reactivity has decreased significantly, to the point of being almost nonexistent. I am truly impressed by the transformation. It was also clear that Athena was well cared for and formed a strong bond with her trainer. Her comfort and confidence were evident, and it reassured me that she had been in excellent hands. I highly recommend Hanrob to anyone seeking professional training services. All staff members I interacted with were kind, supportive, and dedicated. A special thank you goes to Matt for his outstanding work and commitment to Athena’s development. We are already booked in for follow-up lessons to continue building on the foundation he established. Thank you to the entire team for the exceptional care and training you provided to Athena!

Huge thanks to Matt, Maya and the team at Hanrob for making our first boarding experience so comfortable. Board and Train is a fantastic opportunity and Matt, your understanding, time, advice and professionalism was much appreciated by myself and Bill. Maisie loved her time there and I know we have all learnt a lot. We are looking forward to continuing on you amazing work. This is an old pic on what was a pre training walk. Looking forward to taking her tomorrow to reinforce what we learnt.

We are incredibly happy with Hanrob. They are the second kennel service we tried, and since finding them, we’ve never gone anywhere else. The professionalism and level of care they provide are truly world-class. Snoopy always seems so happy during his stays. We usually add extra playtime, and over his last two visits we included additional training sessions. The guidance provided was clear and easy to follow, which allowed us to continue the training consistently at home. We’ve left Snoopy there for up to three weeks at a time, and Hanrob consistently keeps us updated, ensuring his stay is happy and that his health is checked daily. Snoopy has an ongoing skin condition, and whenever there has been a concern, they have promptly arranged vet attention. That level of attentiveness gives us so much confidence. It gives us real peace of mind knowing that when we travel for extended periods, Snoopy has a place that truly feels like a home away from home — and, most importantly, people who care for him as if he were their own. Highly recommended.