Jetfast Pet Express

Rumi is home ❤️ We brought Rumi home on Boxing Day after 8 long months apart! I rescued him from the Philippines (Non Approved Country) when he was less than 3 months old and we stayed there for 2 years. He was only meant to be a foster but I fell completely in love with him and couldn’t even imagine leaving him behind. We’re so grateful to have found Jetfast pet express! Emelie was fantastic and took care of every single step for us and supported us the entire way! From vet work to transport, Emelie and her team took care of everything. We went via Brunei and his carers there were amazing and gave us a video update every single day! My cat is quite fussy with new people but I could tell he was extremely loved and well taken cared for there because of how affectionate he was towards his carers there. No one can fake that kind of interaction. We were so nervous about him being away for 180 days but seeing how he behaved with his carers gave us so much comfort. We knew he was in good hands. I can’t even explain how grateful we are to Jetfast Pets and especially Emelie. Thank you so much for bringing our baby back to us and making our family whole again!

I cannot express how grateful I am for the incredible service Jetfast Pet Express provided that helped transport my dog Cooper from Vietnam to Brunei, and later from Brunei all the way to Australia. What could have been the most stressful and emotional experience of my life turned into something filled with comfort, reassurance, and genuine care, because of them. From the moment Cooper arrived in Brunei, they treated him like family. The team handled every document, every procedure, and every little detail with such professionalism that I never once felt lost in the process. What touched me most was how they constantly updated me with photos, videos, and messages, showing me that my dog was not just safe, but truly happy and loved during his stay. Knowing Cooper was in such caring hands brought me so much peace, especially during the long waiting period before his move to Australia. The team went above and beyond, making sure he was healthy, comfortable, and emotionally supported. When it was time for his final journey to Australia, Jetfast managed everything flawlessly, from vet checks to flight arrangements, ensuring he traveled with the utmost safety and comfort. Cooper arrived in Australia happy, calm, and in perfect health, and I know it’s because of the kindness and dedication he received in Brunei. I will forever be thankful for their compassion, patience, and the way they treated my dog as if he was their own. For anyone needing pet transport or boarding in Brunei, I cannot recommend Jetfast enough. They didn’t just provide a service, they gave me peace of mind and my dog a second home, making sure family stays together, and noone is left behind. Once again, thank you so much Jetfast, especially Ada, John, Aaron and Emelie, our hearts are so full having Cooper back home with us again. All of this is possible thanks to you and your love for animals. From Duong, Hiep, and Cooper : )

We couldn’t be more grateful for the incredible service provided by Jetfast Pet Express in bringing our dog, Sushi, safely from the Philippines through Brunei and finally to Australia. From day one, their team was on top of absolutely everything. Every detail—from flight arrangements to crate requirements and strict Australian PEQ documentation—was handled seamlessly and with true expertise. A very special mention goes to Emelie, who was the best coordinator we could ever ask for. She guided us through every step, answered every question promptly, and ensured that nothing was missed. Her professionalism, kindness, and attention to detail made the entire experience smooth and stress-free. Their Brunei dog facility led by Ada is outstanding. The staff are genuinely caring, attentive, and highly professional. We received daily video updates, which gave us so much peace of mind while Sushi was in their care. They conduct regular deworming and tick treatments, and they clearly prioritise each dog’s health, safety, and emotional wellbeing. It was very reassuring to see how relaxed and well-looked-after Sushi was throughout her stay. The entire process—from coordinating international flights, meeting Australia’s strict quarantine rules, and ensuring Sushi’s comfort every step of the way—was handled flawlessly. We are truly thankful for the dedication, communication, and care Jetfast Pet Express has shown. Because of them, Sushi arrived safely to us in Australia—and we couldn’t be happier. Highly recommended to anyone seeking a reliable and compassionate pet travel service.

We worked with Rebecca from Jetfast Pet Express to move our two cats from Germany to Australia, and the experience was truly excellent from start to finish. Moving countries is already overwhelming, with endless paperwork and logistics — and relocating pets to Australia, with its very strict requirements, can feel especially daunting. Rebecca’s expertise, guidance, and patience made the entire process feel manageable and far less stressful than we expected. She was always incredibly responsive, clear in her instructions, and proactive in helping us stay on top of timelines and requirements. What we appreciated most was how genuinely caring and invested she was in our cats’ wellbeing. Knowing they were in capable and experienced hands gave us so much peace of mind throughout the journey. We are so grateful for Rebecca’s support and would absolutely recommend Jetfast Pet Express to anyone needing help relocating their pets internationally — especially to Australia.