Hannah Cooper3 months ago
If you are looking for pet relocation service, look no further! LuanPets was absolutely AMAZING. We really could not have asked for a better experience. From start to finish they answered all of our questions, supported us with all logistics, and most importantly held our sweet boy, Toby with such care and love. We were so impressed by how they went above and beyond to make sure we felt at ease and that Toby also was happy and comfortable. They even were willing to connect with two of our good friends in Bogota prior to his flight, so he could spend his last day with people he knew and loved. It meant so much to us. They also sent frequent and responsive texting updates throughout the whole process, but especially during his travel journey. I was quite anxious, but Angelica helped reassure me and was always patient when I brought up the same concerns. (Thank you Angelica!) They are not just a pet service, but a human service as well. I would recommend LuanPets to anyone who is in need of pet relocation. We were supported by Angelica and Sebastian who were both fabulous- communicative, profession, and kind. You will be in the best hands if you decide to use their service. Hoping many more pets continue to cross paths with this amazing group! Gracias por todo
Amanda Gonzalez2 months ago
LuanPets is amazing! My dog traveled in cargo from the U.S. to Colombia and they met my dog at the airport in Bogota and took her out of her kennel and did a walk, and gave her water and food while they waited to clear her through customs. They sent pictures and videos to help reassure us that our dog was okay and not distressed. They did all the paperwork and then once she cleared customs, they brought her from the airport to our apartment where we were staying. Our dog was happy and did not seem anxious at all! We were so pleased with the love and care she received from LuanPets and we will definitely use their services for the next time we travel! I cannot recommend them enough! 10 stars!!
AnthonyL5 months ago
We were worried about taking our dog to the other side of the world but Angelica and Luanpets put us at total ease. They were clear and quick with their communications, really detailed and helped us from the start all the way to the very end. Our dog arrived in Colombia, calm, relaxed and happy. Their updates from the moment our dog arrived at the airport put us at ease. They are experts. If you want a hassle free trip, you should 100% use them
praveen balajeea month ago
We recently relocated our Golden Retriever from India to Bogotá, and Angelica made the entire process seamless and stress-free. She was always available, communicated clearly, and handled everything with great professionalism.
International pet relocation is not easy, but Angelica and her team ensured our boy arrived home safely. We are incredibly grateful for their support and highly recommend their services.
Steven Mainini7 months ago
This business provides an invaluable service. Dealing with the government of Colombia with importing pets can be a real challenge with all of the rules, regulations and paperwork. Luanpets went above and beyond the whole way! They even clean the pets kennels and the my cats from a long travel! I was very impressed. I would highly recommend them and use them again in the future.
