Pet Post Office, TAIWAN

This was my first time shipping my cat from Taiwan to East Malaysia, and I was incredibly nervous. Thankfully, PetMail provided full assistance! They were extremely meticulous with everything from the documentation and quarantine arrangements to the staff's quick responses and clear explanations of each step, which put me at ease throughout the entire process. My cat arrived safely and is in great condition. I'm so grateful for their professionalism and thoughtfulness, and I highly recommend them to pet owners who want to bring their furry friends home!

Thank you to the Pet Post International team for helping me reunite with my son in Australia 🇦🇺 Actually, I was quite worried when I first decided to bring my cat over. I did a lot of research online and was afraid of being scammed, ending up losing money and my cat. Initially, I contacted many postal companies—those in Australia, Taiwan, and even China—but their speed of response and professionalism ultimately led me to choose Pet Post Office. I'm so glad I chose them to ship my child. Because I was already in Australia, there were many parts of the process I couldn't participate in. Ms. Yang from Pet Post International was incredibly responsible and dedicated. She proactively updated me on the progress and status at every stage of the process, and provided photos and videos so I could see my cat's condition. This reassured me a lot, as I couldn't be with my cat constantly. I hope that every pet who chooses to work with them in the future can successfully reunite with their family!❣️

This was my first time taking my cat on a plane abroad. Of course, I was super nervous at first—worried she'd be uncomfortable on the plane, worried about document errors, and about a long quarantine period. But PetMail completely put my mind at ease! Beforehand, they helped me confirm every detail, including vaccines, microchips, and health certificates. They even proactively reminded me of the schedule, so I didn't have to keep asking questions, and I never found myself wondering what was going on. On the day of departure, they were there for me the whole time, which was incredibly reassuring. This trip felt less like taking my pet abroad and more like having a group of truly loving people helping me make it happen. I'm so grateful to PetMail!

Our dog has been with us in Australia for four years, and our biggest worries about returning to Taiwan this time were quarantine and documentation. A friend recommended PetPost, and they were incredibly professional! They were very familiar with the entry regulations of various countries and helped us check our documents and arrange all the procedures. When we arrived and saw our dog running out safely and happily, I couldn't hold back my tears. Thank you PetPost for making this journey so smooth! ❤️