West Sussex, EN, United Kingdom
3
Pet Types
2
Airports
5
Services
IPATA Since
Pets By Plane is a UK-based international pet transport company with over 25 years of experience relocating animals worldwide. This family-run business has safely transported over 5,000 pets to more than 150 destinations and specializes in comprehensive export and import solutions for dogs, cats, livestock, and horses. They are distinguished by their DEFRA-registered air-conditioned vehicles and personalized consultant service for each client.
LHRPrimary
London/Heathrow England
LGW
London/Gatwick England
Pets By Plane offers 5 in-house services: Accepts Major Credit Cards, Custom / Modified Kennels, Standard Size Airline Kennels, Import/Export Services, Freight Forwarder. They also provide door-to-door pet transport.
Pets By Plane is an IPATA member since 2014, rated 5/5 on Google (41 reviews), certified in IPATA Proficiency, BOAS Pet Shipper, LAR (Live Animals Regulations). To verify any pet shipper, check their IPATA membership at ipata.org, look for a physical business address, and read independent reviews.
Yes. Pets By Plane has serves 2 airports (LGW, LHR).
Pets By Plane transports Dogs & Cats, Livestock (small), and Horses. This includes equine transport with specialized ground vehicles.
Yes, Pets By Plane offers door-to-door pet transport — from home pickup through flight coordination to final delivery.
Pets By Plane is based in West Sussex, EN, United Kingdom.
Pets By Plane is IPATA member, IPATA Proficiency, BOAS Pet Shipper, LAR (Live Animals Regulations).
Pets By Plane serves 2 airports: LGW, LHR. Primary: LHR.
Location
West Sussex, EN, United Kingdom
41 reviews
I had an emergency situation with very little time, and Pets by Plane went above and beyond to help me. They communicated amazingly every step of the way, keeping me informed and reassured. They handled everything with the airline and arranged for my pet to travel from Tehran, Iran to London in the shortest time possible. Their customer service was truly outstanding—fast, kind, and incredibly considerate. I was so impressed by how quickly they responded and how clearly they explained what needed to be done. Thanks to them, my beloved pet is now safely with me in the UK. I would highly recommend this company to anyone looking to bring their pet into the UK. They are professional, reliable, and truly care about their clients and their pets. 💕
Emily and the team at Pets By Plane were highly recommended by friends who used them last year to transport their cat to Spain. From the moment I contacted Emily, she was friendly and reassuring about the process, legal requirements and what to expect for our three cats during their journey to Spain. When I had the change the pick up point, Emily was very accommodating and also arranged onward delivery of our cats from the airport to our new home. Nothing was too much trouble for her. She answered all my questions quickly and confidently, putting my mind at rest that this was the quickest and least traumatic way to bring our cats to Spain. Every step of their journey was documented through a WhatsApp group, giving me total peace of mind about their wellbeing and happiness as they were brought to me. Photos and video updates from their drivers and the cattery in Spain were so welcomed and helped to reduce our stress as owners too. Our three cats have all now settled happily and quickly into our new home and seem totally unfazed by their journey. I would highly recommend Emily and the Pets By Plane team to anyone thinking of transporting their pets anywhere in the world. You won’t regret it and neither will your pets! Thank you again to Emily and the Pets By Plane team!
Emily was so helpful. She went through all the details and adjusted the quote so that I could understand decisions on cost and service. What I really appreciated was the understanding that we didn’t want our cat kennelled overnight and that we wanted a rapid collection. The what’s app updates meant I had only 20mins at the airport from informing the cargo team I was collecting our cat to driving out the airport.
We used Pets by Plane to transport my very nervous rescue dog from the UK to the Middle East. They were brilliant! They arranged collection from home, vet check, all import checks and transport to our house at the other end. We were kept updated on everything in a whats app group and everyone was so kind to our little dog. HUGE thank you to Emily, who was soooo thorough and lovely. After many back and forth communication (my end for not getting the correct vaccines) she had everything booked and confirmed so quickly. I couldn't recommend them enough.
Moving a pet can be stressful...for the owner as much as the pet! Pets by Plane was incredibly patient. They had several calls with us to answer all of our questions and concerns. Emily was just brilliant right from the start and throughout. They kept us continuously up-to-date via several WhatsApp groups as our pet was handed over to different personnel throughout the process. The quality of the service, reliability, clarity of information, and value were all first-class. I really hope we won't need to take our pets internationally ever again, but if we did, we would absolutely come back to them.