Worldwide Animal Travel - Toronto

If it were possible to give zero stars, they would deserve it. First, my flight was scheduled in October, and I had already received a quotation from them in August. They received the final payment 10 days before my flight, and I even obtained my CX airway bill. However, they suddenly informed me of a 60% price increase without providing any supporting documentation — after I had already paid. They also told me to change my flight, coming up with various excuses to make me either pay more or reschedule. I will be reporting this matter to the Consumer Protection Authority (CPA), IPATA, ATA, and IATA. Second, both my vet and the Hong Kong government were able to scan and read my pet’s microchip without any issues. Yet, their two machine readers were not working on the day of the flight — just a few hours before departure. The entire experience was extremely stressful. The sales representatives, Ms. C and Ms. F, were unhelpful and did not provide any immediate phone support. They simply sent emails and offered no real assistance.

DO NOT SHIP WITH THIS COMPANY !! The manager Jinel lacks any compassion towards animals or their owners while avoiding any possible accountability for injuries or illnesses during their relocations. She shipped a puppy to Edmonton with a botched ear cropping job without securing the cone on order to further prevent the puppy from damaging its ears. The dog arrived with no cone and a kennel full of blood, the dogs ears were now destroyed from scratching and they had to be removed. When the client called horrified, Jinel claimed the Airline would not allow the Cone to fly in the kennel which was a total cover for herself as she has forgot to put the cone on the puppy and caused pain, distress and further vet bills for the client and dog. Another incident, A dog with strict diet restrictions due to allergies was boarding before a flight with clear labels for staff not to feed. However a employee fed chicken to the dog because it was not "eating its normal food". The dog arrived for boarding and was rejected by the airline due to explosive vomit. The dog had a severe reaction to the chicken, causing a vet visit and missing connection flights. This resulted in the dog having to board an entire extra week and all the CFIA papers to expire!! Again Jinel was not truthful with the client and told them the vomit was a normal stress response in some dogs when flying when this was not the case at all here and could have resulted in the death of the dog depending on the severity of its allergy. Do not believe a word this woman tells you and I would not trust her with any of my animals. EVER.

We had an amazing experience with WWAT based in Toronto. Despite weather challenges and subsequent delays with our pups onward domestic flight, the team were always highly professional, quick to communicate and great at adapting/offering alternative options as needed. We received frequent updates/photos, our two pups were very well cared for throughout the process and were their usual goofy and excited selves on collection (always a good sign!) Thanks again team!

Can't say enough amazing things about these guys. We had a major problem arise during our recent relocation from Canada to Croatia due to an airline mistake. Worldwide Animal Travel jumped in to save the day and get our boy Sammy to us safely. They gave us constant updates, communicated all the requirements clearly and made the entire process stress free. Everyone involved, Pascal, Lisa and Mary Jo were absolutely amazing. Thanks again for all your help!